Privacy Policy
Privacy Policy – Elyora
Version 1.0
This page was last updated on 18/08/2025.
We understand that you place your trust in us. It is our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how this improves your user experience. This way, you know exactly how we work.
This Privacy Policy applies to the services of Elyora. Please be aware that Elyora is not responsible for the privacy policies of other websites and resources. By using this website, you agree to this Privacy Policy.
Elyora respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR.
Collection and Use of Personal Data
When you register for one of our services, we may ask you to provide personal details (such as name, address, email address, phone number, and payment details). These details are used to carry out the service, process your order, and provide customer support.
The data is stored on Elyora’s own secure servers or those of trusted third parties located within the UK, the European Economic Area (EEA), or in other jurisdictions that provide adequate safeguards for data protection.
We will not combine this data with any other personal information we may hold without your consent.
Legal Basis for Processing
We only process your personal data where we have a legal basis to do so under UK GDPR, such as:
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Consent: where you have given us clear permission.
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Contractual necessity: where data is required to perform a contract (e.g., delivering an order).
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Legal obligation: where processing is necessary to comply with the law.
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Legitimate interests: where processing is necessary for our business interests, provided these are not overridden by your rights.
Communication
When you send us emails or other messages, we may retain those communications. Sometimes we may ask for personal details relevant to your query in order to process your questions and respond to your requests.
This information is stored securely and is not combined with other data unless necessary to fulfil our services.
Cookies
This website uses cookies (small text files placed on your device) to help analyse how users interact with the site and to enhance your shopping experience.
The information generated by cookies about your use of the website may be transferred to Elyora’s secure servers or those of trusted third parties.
We use cookies to:
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Enable essential website functions.
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Track website usage and performance.
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Provide personalised content and recommendations.
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Support marketing and advertising.
You can adjust your browser settings to refuse cookies or notify you when cookies are being placed. However, some features of our website may not function properly without cookies.
Purposes of Data Use
We only use your personal data for the purposes described in this Privacy Policy, such as:
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Processing and delivering your orders.
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Providing customer support.
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Sending marketing communications (only with your consent).
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Improving our website and services.
We will never use your data for other purposes without your explicit consent.
Third Parties
We do not sell or rent your personal data to third parties. Data may be shared with trusted service providers (e.g., payment processors, delivery companies, and review platforms such as WebwinkelKeur) solely for the purpose of operating our webshop.
All third-party providers are required to handle your information securely and in accordance with data protection laws.
International Transfers
If we transfer your personal data outside of the UK or EEA, we ensure that adequate safeguards are in place, such as standard contractual clauses or equivalent protections.
Your Rights
Under the UK GDPR and EU GDPR, you have the following rights:
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The right to access your data.
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The right to correct or update your data.
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The right to request deletion (“right to be forgotten”).
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The right to restrict processing.
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The right to data portability.
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The right to object to processing (e.g., marketing).
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The right to withdraw consent at any time.
To exercise your rights, please contact us (see below).
Newsletter and Marketing
At the bottom of each email, you will find the option to update your details or unsubscribe from our newsletter. We will only send marketing emails if you have given your explicit consent.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Changes to this Policy
This Privacy Policy may be updated to reflect changes to our website, services, or legal obligations. We encourage you to review it regularly.
Questions and Contact
We regularly check our compliance with this Privacy Policy. If you have questions, requests, or complaints, you can contact us at: